Tamuning, Guam: DOCOMO PACIFIC announces the re-opening of their Guam Premier Outlets (GPO) retail space. The unveiling is part of a transformation strategy that empowers customers through engagement and interaction to deliver an unmatched customer experience.
The innovative floor plan maximizes the 250-square-foot-space by removing glass counters and other barriers, allowing DOCOMO PACIFIC associates to connect with customers. The placement of the Express and Customer Service stations optimize the time spent with customers by efficiently providing solutions focused on their needs.
We not only transformed the way the space looked, but also how customers interact with our products and people, allowing us to bring them closer to the things that matter mostElizabeth Henry, Vice President of Customer Service at DOCOMO PACIFIC
Express Service Stations: Customers are now able to walk up to two (2) stations designed to quickly serve customers with single transactions.
Top 10 Display: Located in the center of the retail space, this feature invites customers to experience the industry’s most advanced devices.
Customer Service Bays: Stations focused on providing individualized customer support. Accessory Panels: Display areas that highlight the island’s largest selection of device accessories.
Prepaid Card Machine: Customers now have access to wireless prepaid cards through an automated system without standing in line.
This launch is the start of a transformation plan that will soon open doors to a new location in Dededo as well as the redesign of DOCOMO PACIFIC’s Agana Shopping Center and Micronesia Mall locations, and will culminate with the company’s move to a new headquarters in Tamuning.
About Docomo Pacific
DOCOMO PACIFIC, the largest quad-play provider in the Marianas, is a wholly owned subsidiary of NTT DOCOMO, Japan’s leading mobile operator. We offer award-winning Mobile, Online, Entertainment, and Telephone services, including multi-gig Fiber Internet speeds of up to 5 Gig symmetrical, 5G LTE, and the dTV+ app. Our enterprise solutions also include managed services, FirstNet for first responders, MaxTrack Fleet Tracking, Unified Communications 365, and various carrier services. Serving residential, enterprise, government, military, and first responders, we are committed to making life "Better Together." Learn more at http://www.docomopacific.com.
Contact details
Related news
DOCOMO PACIFIC and Lynk Global Record First SMS Sent to Space from the Marianas
Tamuning, Guam (May 30, 2025) — DOCOMO PACIFIC and Lynk Global, LLC (“Lynk”) are proud to announce the successful completion of the latest phase in their strategic partnership: the first recorded S...
DOCOMO PACIFIC announces Strategic Partnership with Lynk Global, LLC to Expand Connectivity in the Marianas
Tamuning, Guam (May 2, 2025) — DOCOMO PACIFIC is pleased to announce a strategic partnership with Lynk Global, LLC (“Lynk”), a pioneering satellite-direct-to-device (D2D) service provider. This col...
DOCOMO PACIFIC Becomes First to Deliver Up to 1 Gigabit Speeds Island-Wide Across Guam and CNMI
Tamuning, Guam (May 1, 2025) — DOCOMO PACIFIC proudly announces significant upgrades to its Fixed broadband Internet plans. These plans deliver faster speeds and superior reliability to homes and b...
DOCOMO PACIFIC Celebrates its Expansion of CNMI Call Center
Gualo Rai, Saipan (April 11, 2025)—DOCOMO PACIFIC, the regional leader in innovation, telecommunications, and entertainment, proudly celebrated the expansion of its Call Center Operations in Saipan...
DOCOMO PACIFIC and Inetnon Gefpå’go Celebrate Continued Partnership, Bridging Culture and Technology to Empower Guam'...
Tamuning, Guam (March 27, 2025) — DOCOMO PACIFIC, the regional leader in innovation, telecommunications, and entertainment, celebrates the continuation of its partnership with Inetnon Gefpå’go to b...